FAQ
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Tickets
Refunds & Cancellation
Tickets are $170 each (excluding transaction fees).
Hard copy programmes will also be available to purchase with your ticket ($10 each excluding transaction fees).
For transaction fees, see ‘Will I be charged a credit card fee?’ below for more info.
Please note that there is a new ticketing process this year – see ‘New Ticket Process’ FAQs.
Our ticketing platform accepts payments via debit and credit card affiliated with Visa, Mastercard and American Express.
Yes. Our booking platform charges a ticketing fee of 30c per ticket, plus a processing fee of 2.5% per transaction.
Tickets will be available to the public for sale from our official ticket sales website only, from 9am, Thursday 2nd July 2026. You will access this via the ‘Buy Tickets’ button on the homepage of our website. Please note that this button may not be live or accessible on our website until the tickets go on sale.
There is a limited number of tickets available, and in previous years they have sold out very quickly. To avoid disappointment, we recommend you try to purchase tickets as early as possible.
As we have a no refunds policy, we do not hold any stand-by list for tickets that may come available if the event sells out.
No, you can purchase as many tickets as you wish.
Please note that it is optional to put a name on each ticket when you purchase them, however for ease of keeping track of these we recommend that you name them.
If you don’t yet know who will be joining you we recommend that you still name them e.g. Guest 1, Guest 2, Guest 3 etc. then make sure you make a note of which ticket you’ve given to which person. This will make it easy for you to resupply the relevant ticket if it is misplaced.
If you can’t find your ticket confirmation email, please don’t worry. Before contacting us, please:
- Check your Inbox, Junk and Spam folders for your Ticket Fairy confirmation email.
- Log in to your Ticket Fairy account using the same email address you used to purchase your tickets. You can view and download your tickets at any time via My Tickets.
- If you can’t remember your password, simply use the Forgot Password option on the login page.
If you’ve completed these steps and still can’t locate your tickets, please email [email protected] with your name and the email address used to purchase your tickets, and we’ll be happy to help.
No. If you would like to make a donation to Cranford Hospice, we suggest you do so via the Cranford Hospice website.
No. As per the event Terms & Conditions, if the ticket holder is not able to attend the event for any reason there will be no refunds given. You are welcome to give or sell your ticket to another person.
We will contact all those who purchased tickets via email.
No. As per the event Terms & Conditions, the ticket holder will not be refunded for the tickets purchased. All funds (less any admin expenses) will be presented to Cranford Hospice.
If the weather is inclement, we suggest you pop an umbrella in the car and come prepared.
General Event Info
The location of the venues remain confidential until we release the programme. However, we can tell you that some of our venues are based around Havelock North/Hastings, and some are located approximately 25km from Hastings for this self-drive event.
No. Photos/videos of any kind are not allowed, inside or outside, including from cameras, mobile phones, or drones. Photography/videography is only permitted by our official event photographers/videographers.
By purchasing a ticket and attending the event, you acknowledge and consent to photographs and video footage being captured in which you may appear, and grant permission for Holly Trail and Cranford Hospice to use this content for promotional, marketing, media and future event purposes.
No animals are allowed, inside or outside, no exceptions.
No. Smoking is not permitted at any venue, inside or outside, including e-cigarettes and vapes.
Toilet facilities are indicated on the map in the programme. It is not permitted to use private toilets at any of our venues. Public toilets will be made available and be identified on the map in your ticket/programme. While on the Holly Trail, please plan your public toilet breaks carefully, we cannot expect our home owners to open their bathrooms up to the public.
Tickets
In previous years, the official Holly Trail Programme was your ticket.
Your ticket for 2026 will be via an individual QR code ticket, which must be presented for scanning at each venue.
We recommend keeping your QR code ticket accessible on your mobile phone and also printing a copy to bring with you. We also recommend keeping an additional printed copy in your vehicle in case your phone is lost, flat, or unavailable.
One entry per venue applies. No valid QR code ticket, no entry.
Hard copy programmes may be purchased at the time of ticket purchase for an additional fee of $10 each (excluding transaction fees).
Hard copy programmes will not be posted. They must be collected from one of three designated Holly Trail venues, which will be advised prior to the event.
It is the responsibility of the ticket holder to collect their hard copy programme.
If you do not wish to purchase a hard copy programme, a digital copy of the official Holly Trail Programme will be made available online approximately three weeks prior to the event, which you are welcome to print off.
You will need to log onto the Ticket Fairy booking platform where you purchased the ticket to access your QR code ticket on your phone, or to print this off again.
Login to Ticket Fairy here: https://www.ticketfairy.com/login
It is the responsibility of the ticket holder to ensure they have access to their QR code ticket before attending the event. No QR code ticket, no entry.
Once your booking has been completed, Ticket Fairy will send you a confirmation email. This email will include a PDF attachment for each ticket purchased. Each ticket has its own unique QR code, which will need to be scanned at each Holly Trail venue for access. If you also purchased a programme with your ticket, you will have received a separate PDF with a unique QR code to scan when you collect your programme.
First, please check your Junk or Spam folder. If you still cannot find the confirmation email, you can access your tickets by logging in to your Ticket Fairy account at: www.ticketfairy.com/login
Please log in using the same email address you used when purchasing your tickets.
If you cannot remember your password, select the password reset option and follow the instructions sent to your email address. Once you have logged in, you will be able to view, name, rename and download your tickets.
No. You can choose whichever option/s feels easiest for you. You can:
Print each ticket and bring the printed copy with you, or
Download the tickets to your phone and show the QR code at each property, or
Take a screenshot of your ticket’s QR code so it is easy to find
Plus we highly recommend that print an additional copy and keep it in your car as a backup!
There are two ways to access and print your tickets:
Option 1: Print the tickets attached to your confirmation email
Open the confirmation email you received from Ticket Fairy when you booked your tickets
Open and download each attached PDF ticket
Select the Print symbol or choose File, then Print
Print each ticket, making sure the QR code is clear and easy to scan
Option 2: Download your tickets from your Ticket Fairy account
Log in using the same email address you used to purchase your tickets.
If you have forgotten your password, select the password reset option and follow the instructions sent to your email
Go to My Tickets and open your Holly Trail booking and select the option to view or download your tickets
Download each PDF ticket and then select Print
Print each ticket, making sure the QR code is clear and easy to scan
No problem – you do not need to print your ticket. You can simply show your ticket on your mobile phone.
If you would prefer a printed copy, you can take your mobile phone with your ticket email to a friend or family member who has a printer, your local library, or a Warehouse Stationery store and ask them to print it for you.
Each person needs their own ticket with its individual QR code, so please give each person their own printed ticket or email their individual ticket to them.
Please do not give the same ticket to more than one person, as each ticket is unique.
We highly recommend that you name each ticket, as it can be helpful when several tickets have been purchased in one booking, and makes it easier to identify which ticket belongs to each person. You can name your ticket within your Ticket Fairy account (recommended) or write the name on each printed ticket.
You can retrospectively add a name by logging in to your Ticket Fairy account at www.ticketfairy.com/login using the email address used for the booking, then open your order to view and manage the tickets – once you’ve added or updated the name you can download and print off again.
Alternatively, once you’ve printed each ticket off, you could write each person’s name on the relevant ticket to ensure they don’t get mixed up.
Yes, you can update the name on each ticket within your Ticket Fairy account, then download and print off again.
No problems at all – we will not be checking names against tickets and you do not need photo ID to attend this event. Naming tickets is purely for you to keep track of the owner of each ticket. You can rename the ticket within your Ticket Fairy account then download and print off again, or you can simply pass on the ticket to the new ticket holder (write new name on top).
No, you do not need photo ID to attend this event. Ticket Fairy includes this as standard clause across their ticket platform, in particular for events that are R18. However we do not require ID to be presented.
Yes. The same ticket will be used throughout the Holly Trail and scanned at each venue you visit. Each ticket allows one person one entry to each property during the event. Please keep your ticket with you for the duration of your Holly Trail experience.
You are very welcome to print your ticket and bring the paper copy with you. You do not need to use a mobile phone at the event. If you would like help downloading or printing your tickets, consider asking a techie family member or friend.
You are responsible for keeping your ticket accessible throughout the event, as the Holly Trail cannot accept responsibility for lost tickets. We recommend adding each ticket holder’s name to their ticket and keeping a backup copy available, either on your phone or printed and stored safely in your car. Please do not share duplicate copies, as each ticket has a unique QR code.
If you have checked your Junk or Spam folder and tried logging in to your Ticket Fairy account but still cannot access your tickets, or you have any further queries, please contact us at [email protected]
When contacting us, please include the name and email address used to make the booking so we can assist you more easily.
Venue Access
Many Holly Trail venues involve walking from parking areas, uneven ground, steps and limited access. Therefore, this event is NOT suitable for those with limited mobility and we are unable to provide additional accessibility support or special access arrangements.
Yes. This is a self-drive event, so you will definitely need a car to travel between each venue.
Yes, but parking for some venues does require a short walk to the venue, so you will need to be prepared to walk. Please note that this event is NOT suitable for those with limited mobility and we are unable to provide additional accessibility support or special access arrangements.
Venue Info
Yes. Shoes must be removed and carried inside each venue. We recommend you wear shoes that can easily be slipped on and off and are practical for walking in.
Venues are open from 9:30am – 4:30pm on each day of the Holly Trail, unless indicated in your programme.
Strictly no babies, or children under the age of 16, are admitted under any circumstances.
Please do not consume food or drink inside any of the homes/venues.
Some venues may have a coffee cart on site, but please enjoy your coffee outside before entering.
There are many local coffee carts, cafes and restaurants, and we’d love you to plan your journey around a visit to these, to enjoy the wonderful hospitality!
